{"id":98256,"date":"2022-08-16T23:44:22","date_gmt":"2022-08-16T21:44:22","guid":{"rendered":"https:\/\/carnivores.zone\/help\/frequently-asked-questions\/"},"modified":"2024-03-11T10:31:13","modified_gmt":"2024-03-11T09:31:13","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/carnivores.zone\/en\/help\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\n

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Here you will find answers to the most frequently asked questions. If you don’t find what you’re looking for, don’t hesitate to use our contact form<\/a><\/div>\n<\/div><\/div>\n\n
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What countries do you deliver to?<\/strong><\/div>\n\t\t\t\t
Each store designer on our site decides which countries he or she wants to deliver to as well as the delivery costs according to the weight, the total of your basket or the number of products.\n On each sales page, you will find the information related to the delivery in the tab “Shipping costs”. By choosing your delivery destination via the “Delivery Location” field, the list of delivery charges will be displayed.\n\t\t\t\tIf you want to know the list of stores that deliver in your country go to the page: Countries delivered by our sellers<\/a>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t
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There is no button to validate my order<\/strong><\/div>\n\t\t\t\t
If the “Confirm my order” button does not appear on the order form, it means that one or more products in your basket cannot be delivered to your delivery address.\n You’ll need to delete the relevant products from your shopping cart, those from stores where no delivery rates are shown and\/or no “Free delivery” is mentioned.\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\t
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How long will it take to receive my order? <\/strong><\/div>\n\t\t\t\t
The sellers on our site are private individuals, so they do not manage the logistics like a professional. It usually takes between 7 and 14 days to receive your order<\/strong>.\n If your order includes products sold by different stores, you will receive a parcel from each store, sometimes with very different delays.\n If after 15 to 20 days you have not received all the products in your order, please contact the store in question.\n\n\u26a0\ufe0f In case of extreme weather conditions, the seller may decide to postpone the shipment to preserve the plants. Forcing this shipment will be at your own risk. <\/strong>\u26a0\ufe0f \n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t
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Will I get a tracking number for my order? <\/strong><\/div>\n\t\t\t\t
Each store chooses its own delivery methods and carriers. Some of them propose the sending in relay parcel, others at home, or both (Colissimo, Relais Colis, Mondial Relai…). It is possible, for the deposit in relay, that the salesman or the saleswoman contacts you to know which one is convenient for you. If there is no answer, the shipment is usually made to the nearest relay point of your address.\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t
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How to contact a store?<\/strong><\/div>\n\t\t\t\t
On each sales page, a “Contact the store” form<\/strong> is displayed. \n

\n\n<\/p>\nYou just have to enter your email address, the subject of your request and its description. Your message will then be sent and an answer will be sent to you by email.\n\t\t\t\tIf your request concerns an order already placed, please provide the order number in your message.<\/strong>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t

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What notifications will I receive?<\/strong><\/div>\n\t\t\t\t
For each order, you will automatically receive an email summarizing the products purchased, the delivery costs, the delivery and billing addresses. It is this email that confirms that the payment has been accepted and informs the seller(s) of the packages to be prepared.\n Sellers have at their disposal, for each order, a button to validate that the package has been sent. This action then informs you by e-mail. This being a manual action, it is possible that it was forgotten by the seller. An absence of this email does not mean that the package has not left.<\/strong>\n If a tracking number is linked to your order or part of your order (so that one of the methods proposed by the seller is with tracking and you have chosen it), you will receive by mail a link to track your package on the carrier’s website. This information will also be available in the order details, visible on your Dashboard<\/a>\n\nExample:<\/strong> \n

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I have not received all the items in my order<\/strong><\/div>\n\t\t\t\t
If your order includes products from multiple stores, then you should receive as many packages as the stores you ordered from. The delivery times from one store to another can be very different. If a part of the articles is still missing after 15 to 20 days, do not hesitate to contact the store thanks to the form present on the page of sale of the missing products.\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n
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Here you will find answers to the most frequently asked questions. If you don’t find what you’re looking for, don’t hesitate to use our contact form What countries do you deliver to? 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